Privacy

This notice explains what Erbil Restaurant, 365 Edgware Road, London W2 1BS, does with your information on this website. Questions or requests: call 020 7258 7444 or write to us at the address above.

Orders and bookings

We keep your name, mobile number, order or booking details and any notes so we can prepare your food or hold your table and text you about it. Card payments are handled by Stripe; we never see or store your card number. We keep order records for six years for accounting.

Erbil Family

We keep your mobile number, optional first name, stamps and rewards. We only text you about your card unless you ticked the box for offers; you can untick it on your card page or reply STOP. If you do not use your card for 24 months we delete it. You can delete your card yourself at any time from your card page. So that the welcome stamps are only given once, we keep a one-way code made from your number (not the number itself) after a card is deleted.

Feedback texts

If you allow it at checkout, we send one text after your meal to ask how it was, with a link to review us on Google whatever your score. Low scores also go privately to the owner so we can put things right. We keep answers for two years and the log of texts we send for six months.

The Ask Erbil assistant

Messages you type into the assistant are processed by Anthropic to write the replies and are kept by us for 90 days to improve answers. Do not type card details or health information into it.

Cookies

We use only the cookies needed to keep you signed in to your Erbil Family card and to keep staff screens signed in. No advertising or tracking cookies.

Who processes data for us

• Cloudflare (hosting and database)
• Stripe (card payments)
• Twilio (text messages)
• Anthropic (the assistant)
• Google (reviews shown on the home page)

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. You can also complain to the Information Commissioner's Office (ico.org.uk).